enhancement Bulk Action - Time Recording

[Martyn Houghton]

Can we request an enhancement to record time spent undertaking bulk actions on a request, as at the moment there is not option to record time spent.

If this had an option to record against each update or record a generic entry in the timesheet not linked to the requests.

Cheers

Martyn

[Steve Giller]

Just for clarification, how do you see this working?

If a User does a 5 minute update, and enters that as the time, would the 5 minutes apply to all the requests, or would you expect it to be split evenly across them?

If a 5 minute update was applied to, say, 1,000 Requests that would either end up on a Timesheet as a User doing over 2 week's work in one hit, or we'd be trying to add 1/3 of a second to each update.

Note: "We'd never update more than 10 requests" isn't, while it may be true for yourselves, a practical answer here.

 

[Martyn Houghton]

@Steve Giller

This is why we suggested the option in "If this had an option to record against each update or record a generic entry in the timesheet not linked to the requests.", so the analyst has the option to record the time spent against each request or a non linked single timesheet entry for the bulk update.

On the latter you could append the requests references numbers as a textual update to text entered.

In reality we are limited to the number of requests you can bulk update on one go anyway, by the maximum limit and the fact that hey need to be identical type and service etc.

Giving the option to the analyst, means they can make an informed decision and does not dictate the way of working. For instance if you can undertaken some work 20 min to which will progress 10 requests you could do the 10 updates with 2 mins each or you could to a single independent timesheet entry of 20mins.

Cheers

Martyn