New Core UI Update Issues

[Jeremy]

So with the new update where we choose dates/time the times are not appearing to be chosen and also there is a ? icon that does nothing.

Date box with no time:

When you click the ? the screen goes grey and this happens:

The ?is not an issue but we use the date/time field a lot and currently our analysts have to now enter this information manually, please can it be looked into?

[Kate Sandall]

We're getting Invalid Date errors in previously working forms. Can't select a date using the calendar button either.

 

[Steve Giller]

@Kate Sandall The image isn't showing, unfortunately.

It may be worth raising an Incident with Support for this so we can organise a Passcode and take a look at your Instance.

[Jeremy]

Is there an update regarding this issue as we can't choose the time in these fields e.g. when raising changes or any request that has date/time sections.

[Steven Anderson]

We also are getting a variety of issues with it as well. 
We have a date field using a custom calendar and the date selected via calendar view is not matching the date recorded in the field, and both of those dates are different than the date in the right side panel during the intelligent capture flow. 

Creating an incident ticket. 

Thanks
 

[Steve Giller]

We have released a patch for this issue, if you continue to have issues please let us know.

[Steven Anderson]

@Steve GillerIs there a time when this patch is expected? We are still experiencing the same behavior. 
In addition, We are also getting the other issues reported above. Our date and time picker is giving us only Invalid Date values:
 Note: there is no area to select the time in this picker.
Here are the field values: 

[Jeremy]

Is there an update on when this patch is/has been deployed as we are still seeing these issues. @Steve Giller

[Everton1878]

just noticed the problem myself when trying to log a change request

[sprasad]

We have noticed that it doesn't automatically drop-down with the Calendar viewanymore.  You now have to click the below to Open the Calendar- is it possible to change it, please?

[Jeremy]

Can we have a further update as to the progress of this, as at least for us we are still seeing these issues.

[Victor]

@Jeremy as far as we are aware and based on feedback we received so far, the issues with the date/time picker are resolved. Can you detail on what issues you are still experiencing?

[Jeremy]

@Victor so as with @sprasadwhen you click in the box for the date this does not give the option to chose a date, you have to click the calendar icon, but more of an issue for us, is the fact that you can't chose the time in the calendar.

After you select the day, the calendar disappears and adds the current time, there does not seem to be an option to chose the time element.

[HGrigsby]

@Jeremy &  @Victor

We also have the same with the time just appearing as the current time, you can edit is but not as easy as it used to be as it isn't a time selection.

Luckily though the scheduled date and time fields in Changes aren't affected. 

thanks

Helen

[Victor]

@Jeremy @HGrigsby we are looking to see how we can reintroduce selecting time from the popup. I am not sure about the "click to open date picker popup", I am still discussing this internally.

[Victor]

The "click to open date popup" has been moved to the picker icon as opposed to "click on the field" to facilitate to options to directly type in a date and select a date from the calendar.