Callum Blanshard Posted March 24, 2022 Share Posted March 24, 2022 Hi all, Is it possible to automatically set it to 'Team' view rather than 'Customer' view when assigning a ticket to another team/colleague is . We don't want customers to see the technical reasoning we put on tickets for assigning it to another team. Thanks Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 24, 2022 Share Posted March 24, 2022 @Callum Blanshard in the admin console under the Service Manager App > Advanced Settings if you filter on Visibility you are able to set the default visibility for each of the request action options Link to comment Share on other sites More sharing options...
Callum Blanshard Posted March 24, 2022 Author Share Posted March 24, 2022 Hi Steven, Thanks, that has worked Link to comment Share on other sites More sharing options...
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