Assigning Incident/ Request to Another Team

[Callum Blanshard]

Hi all,

Is it possible to automatically set it to 'Team' view rather than 'Customer' view when assigning a ticket to another team/colleague is . We don't want customers to see the technical reasoning we put on tickets for assigning it to another team. 

Thanks

[Steven Boardman]

@Callum Blanshard in the admin console under the Service Manager App > Advanced Settings if you filter on Visibility you are able to set the default visibility for each of the request action options

[Callum Blanshard]

Hi Steven, 

Thanks, that has worked