Amanda Durgan Posted March 21, 2022 Share Posted March 21, 2022 Hi We are trying to recover a pro cap answer from a custom form and update it automatically in the details section of the ticket. The answer we need to retrieve is a question in the format ^SR[0-9]{8}$ entered into a field with the ID archive . My question is that if, after the get pro cap answers node we set up another node to retrieve to archive field how do we do this? We have set it up as a Service Manager Application with a type of String Utilities however we are not sure which of the Regex tasks (if any!) we need? Obviously we could be way off the mark and have missed something else completely! Any advice/information/pointers gratefully received. Thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted March 21, 2022 Share Posted March 21, 2022 @Amanda Durgan 8 minutes ago, Amanda Durgan said: The answer we need to retrieve is a question in the format ^SR[0-9]{8}$ entered into a field with the ID archive That looks like you have the answer you require in a ProCap question on it's own, is that correct? i.e. A question similar to "Please enter the reference:" (as that pattern looks to be a Service Request reference) and an answer of "SR12345678" If that's correct, then &[functions.pcf("archive","archive")] will hold the value "SR12345678" and you can use that value to update the Details. Updating the Details can be done with an Update Request -> Request Details node, where you can overwrite or append the current Details. If I've misunderstood the requirement let me know. Link to comment Share on other sites More sharing options...
Amanda Durgan Posted March 22, 2022 Author Share Posted March 22, 2022 Thanks Steve, yes that is exactly what we need - thank you! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now