Email notification (to External address)

[LorraineS]

The request bypasses the email notification and skips to the Human task. How do i pull in the email address from the original request. 

[James Ainsworth]

Hi @LorraineS

I'm not sure if this is what you are looking for.  There is a BPM Hornbill Automation that provides information about the original email that was used to raise the request.  If this isn't what you are looking for,  I may need a bit more detail about your workflow and what you have set up.

[LorraineS]

@James Ainsworth It is a linked request.  But the email address has not been setup as a custom field in the original request.

[LorraineS]

ive tried picking up the field_7 to update as custom field - but get this error

 

[LorraineS]

@James Ainsworthive tried picking up the field_7 to update as custom field - but get this error

[LorraineS]

i think the issue is resolved. 

[James Ainsworth]

Thanks @LorraineS for letting us know.  Post again if the issue comes back.