Experiencing lag on priority setting

[Amanda Durgan]

Hi, we are still having to keep refreshing when setting the priority on tickets after the 15th February update.  Anyone else still experiencing this or able to advise how to fix it please?

[Martyn Houghton]

@Amanda Durgan

When you say 'setting the priority' is this in the request view using the 'escalate' option or when the request is being logged via the progressive capture?

Cheers

Martyn

[Amanda Durgan]

Hi Martyn - it is in the request view before we assign the job so after the progressive capture has run.  Thanks Amanda

[Steve Giller]

@Amanda Durgan I believe this is fixed in the Service Manager build being deployed tonight.

Please let us know if this is still occurring tomorrow.

[Amanda Durgan]

Thanks Steve, yes it is all fine this morning.

[Steve Giller]

Thanks for the update @Amanda Durgan