Amanda Durgan Posted March 3, 2022 Share Posted March 3, 2022 Hi, we are still having to keep refreshing when setting the priority on tickets after the 15th February update. Anyone else still experiencing this or able to advise how to fix it please? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 8, 2022 Share Posted March 8, 2022 @Amanda Durgan When you say 'setting the priority' is this in the request view using the 'escalate' option or when the request is being logged via the progressive capture? Cheers Martyn Link to comment Share on other sites More sharing options...
Amanda Durgan Posted March 8, 2022 Author Share Posted March 8, 2022 Hi Martyn - it is in the request view before we assign the job so after the progressive capture has run. Thanks Amanda Link to comment Share on other sites More sharing options...
Steve Giller Posted March 8, 2022 Share Posted March 8, 2022 @Amanda Durgan I believe this is fixed in the Service Manager build being deployed tonight. Please let us know if this is still occurring tomorrow. 1 Link to comment Share on other sites More sharing options...
Amanda Durgan Posted March 9, 2022 Author Share Posted March 9, 2022 Thanks Steve, yes it is all fine this morning. 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted March 9, 2022 Share Posted March 9, 2022 Thanks for the update @Amanda Durgan Link to comment Share on other sites More sharing options...
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