Global search showas not all

[Nikolaj]

Hello Support,

Did you changed something in the roles or user rights regarding the global search? Because my Service Desk users cannot see C-Workers in the global search anymore?

Thanks and regards

Nikolaj

 

My Hornbill Users view:

 

My view as an Admin:

Hornbill Wiki:

Global Search

You can also use the Global Search bar at the top of Hornbill Collaboration to search for Co-workers.

[Daniel Dekel]

Hello @Nikolaj,

Can you see the Co-Workers option in the navigation menu or is it only in the global search the problem?

Regards,

Daniel.

[James Ainsworth]

Hi @Nikolaj

I've done a few checks and from what I can see when logging in as a user with limited access is that the Co-worker search is still available.  Very odd.  Are you able to provide the list of roles that one of these users has?  

[TrevorHarris]

The required right for this is in the core Application called canViewCoworkers, this is included in the Collaboration Role, does the user have this Role?

[Nikolaj]

Hallo All, 

@Daniel Dekel no he cannot see the co-workers in the navigation menu. here are the roles

thanks and regards

Nikolaj

[Daniel Dekel]

@Nikolaj, thanks for the info. I can see that the user has a Basic User Role, so he's a Basic User, right?

Basic Users can't see Co-Workers.

But at the same time I see he has management roles like Asset Manager. 

Either that or he should not have the basic user role, instead he should have the Collaboration Role.

Regards,

Daniel.

[Nikolaj]

@Daniel Dekel No he is a user and he has a license for service manager and asset manager. He is also part in a support team.

I will change it and remove the basic role and give him the collaboration role instead.

Will see what happen.

Thanks 

Nikolaj