Human tasks in Linked request

[LorraineS]

i have an issue with a linked request. Human task not working in the linked request.

[James Ainsworth]

Hi @LorraineS

Are you getting an error message?  What in particular is not working?

[LorraineS]

Hi @James , There is no error message. The linked request raises successfully, but the human task does not activate once the request has been assigned. 

 

[LorraineS]

[James Ainsworth]

Thanks for the BPM workflow image.  I'd first confirm that it is going down the correct path from the branch. What is the expression used in the Self Service Branch?  I'd also be interested to know if this task has been recently added or has it been there for a while and worked in previous requests?

[LorraineS]

The task has been added as a linked request.

Self service route has the following custom expression.

[James Ainsworth]

17 minutes ago, LorraineS said:

The task has been added as a linked request.

Sorry, but I'm not sure what you mean by this. It might be because of the wording of my previous question.  Was this Human Task recently added to the BPM workflow?  I just wanted to make sure that if it was, that the BPM had been published in order for it to be applied to the requests that use this workflow.

[LorraineS]

@James Ainsworth yes, the BPM has been published (several times) since the human task was added.

[Steve Giller]

@LorraineS Can you raise a Support Request so we can investigate this.

Please provide a Support Passcode, and one or more Request References where the Task should have been created but wasn't