Amanda Durgan Posted February 16, 2022 Share Posted February 16, 2022 Hi We are getting this error on a service request which seems to be preventing the automated processes kicking in? I am new to Hornbill and do not know where to look (yet!) so any pointers would be greatly appreciated. Thanks Amanda Link to comment Share on other sites More sharing options...
Steve Giller Posted February 16, 2022 Share Posted February 16, 2022 @Amanda Durgan This error is very literal. You have a Decision Node, when the BPM has reached the Node none of the criteria for the exit branches have been matched, and you don't have a "No Match" branch. For example - the criteria might be: Branch 1: Priority is High Branch 2: Priority is Medium Branch 3: Priority is Low If you arrive at this Decision and the Priority is Critical, or the Request has no Priority set, you will see this error. We strongly recommend that all Decision Nodes have a No Match branch, even when you think you have covered all possible values, to avoid this error. Link to comment Share on other sites More sharing options...
Amanda Durgan Posted February 16, 2022 Author Share Posted February 16, 2022 Thanks for the speedy, detailed reply Steve! Very helpful. Link to comment Share on other sites More sharing options...
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