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New Update: Service Manager (2526)


Harry Hornbill
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Hello everyone,

The latest update of Service Manager (2526) has been released to live.

The change log for this update is as follows:

New
  • Introduced 'ChangeRequests > Get Information > Change Request Details' to get the attributes from a Change record.
Change
  • We have exposed the "Following" visibility in areas that allow posting to a request timeline.
  • Request notices now support wiki mark-up. - See more on the wiki https://wiki.hornbill.com/index.php?title=Incident_Requests#Request_Notices
Fix
  • Not able to select a catalog when raising a request in the mobile app. {PM00170703}
  • Request information panel in the Employee Portal is not mobile-friendly. {PM00170598}
  • Incorrect tooltip on the Operational State and Location Type attributes in the asset type form. {PM00170674}
  • In the service subscribers list, the add button is not visible when the team Id is long. {PM00170544}
  • In Internet Explorer, catalogs are not loading in Progressive Capture when a service is selected. {PM00169958}
  • Missing results when searching for the property Owned By of an asset. {PM00170006}
  • Missing results when linking customer's assets to a request through a business process. {PM00170275, PM00169843}
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