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Issues sending emails from a call?


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Hi,

 

We have reports this morning that analysts cannot send emails from a call? 

Sending from the mailbox seems to be ok.

Could this be related to updates applied last night?

 

Anyone else having problems?

 

image.png.1586474835859a982b32ad7387acc84b.png

 

Also the email - direct outbound (in admin settings) doesn't seem to have changed or update since yesterday?

thanks

lee

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All,

The issue is caused by stricter rights checking against the given mailbox from which the email is being sent. Whilst we are working to create a patch you should be able to workaround the issue by adding the right [mangeMailbox] against the mailbox that is used to send email for the Analysts having the issue. 

Kind Regards

Keith Stevenson. 

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All,
We have a patch and are rolling this out. It will take about 30 minutes to get to all. This is probably quicker than changing the right manually. Will post an update in 15 minutes. 

Kind Regards

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All,
The patch has now been deployed to all instances (New process is much faster.) .  You should no longer see any error. We will post a full RCA later. Can you all confirm that this is now resolved. 

Kind Regards

Keith Stevenson

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Not for us - do we need to do anything (refresh/ restart browser)?

Both tried - analyst still reporting mail error

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@Keith Stevenson sorry I haven't done that before - can you send me some instructions (checked the wiki and can't find anything).

Note I've applied your workaround (manage mailbox permission) which has got us working....but obviously need to remove it at some point.

 

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