lee mcdermott Posted February 10, 2022 Share Posted February 10, 2022 Hi, We have reports this morning that analysts cannot send emails from a call? Sending from the mailbox seems to be ok. Could this be related to updates applied last night? Anyone else having problems? Also the email - direct outbound (in admin settings) doesn't seem to have changed or update since yesterday? thanks lee Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted February 10, 2022 Share Posted February 10, 2022 Us too...... Link to comment Share on other sites More sharing options...
nasimg Posted February 10, 2022 Share Posted February 10, 2022 Same here Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted February 10, 2022 Share Posted February 10, 2022 It's been reported to Hornbill Support Link to comment Share on other sites More sharing options...
Alberto M Posted February 10, 2022 Share Posted February 10, 2022 Same here! Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 10, 2022 Share Posted February 10, 2022 All, Thanks for the posts. We are aware of an issue with sending email this morning following the update. We are investigating and will post an update in the next 15 minutes Kind Regards Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 10, 2022 Share Posted February 10, 2022 All, The issue is caused by stricter rights checking against the given mailbox from which the email is being sent. Whilst we are working to create a patch you should be able to workaround the issue by adding the right [mangeMailbox] against the mailbox that is used to send email for the Analysts having the issue. Kind Regards Keith Stevenson. 1 Link to comment Share on other sites More sharing options...
Jeremy Posted February 10, 2022 Share Posted February 10, 2022 same with us, where do we add this right @Keith Stevenson Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted February 10, 2022 Share Posted February 10, 2022 We have 25 mailboxes and 183 analysts - before I start doing this, is there a time frame for when the patch might be available please?! Link to comment Share on other sites More sharing options...
Dawn Bluck Posted February 10, 2022 Share Posted February 10, 2022 We too have noticed this this morning 1 Link to comment Share on other sites More sharing options...
Tracey Edwards Posted February 10, 2022 Share Posted February 10, 2022 Same here. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 10, 2022 Share Posted February 10, 2022 All, We have a patch and are rolling this out. It will take about 30 minutes to get to all. This is probably quicker than changing the right manually. Will post an update in 15 minutes. Kind Regards 1 1 Link to comment Share on other sites More sharing options...
Alberto M Posted February 10, 2022 Share Posted February 10, 2022 @Keith Stevenson, I've already applied the right and emails are going through now. Please let me know when the patch is applied, so I can rever the role change back. Link to comment Share on other sites More sharing options...
Nikolaj Posted February 10, 2022 Share Posted February 10, 2022 hello All, same here regards Nikolaj Link to comment Share on other sites More sharing options...
lee mcdermott Posted February 10, 2022 Author Share Posted February 10, 2022 i think it is this if people are wanting to manually amend Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 10, 2022 Share Posted February 10, 2022 All, The patch has now been deployed to all instances (New process is much faster.) . You should no longer see any error. We will post a full RCA later. Can you all confirm that this is now resolved. Kind Regards Keith Stevenson 2 Link to comment Share on other sites More sharing options...
Tracey Edwards Posted February 10, 2022 Share Posted February 10, 2022 Looks good - users sending again. Thanks for fast response. Link to comment Share on other sites More sharing options...
AlexOnTheHill Posted February 10, 2022 Share Posted February 10, 2022 Our users are now able to send emails, thank you. Link to comment Share on other sites More sharing options...
nasimg Posted February 10, 2022 Share Posted February 10, 2022 Not for us - do we need to do anything (refresh/ restart browser)? Both tried - analyst still reporting mail error Link to comment Share on other sites More sharing options...
Rupert Posted February 10, 2022 Share Posted February 10, 2022 all working here now Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted February 10, 2022 Share Posted February 10, 2022 Al good here too - thanks for the prompt response! Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 10, 2022 Share Posted February 10, 2022 @nasimgSorry to hear that. Can you try a app cache reload in the admin tool for Service Manager app whilst we investigate. kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
nasimg Posted February 10, 2022 Share Posted February 10, 2022 @Keith Stevenson sorry I haven't done that before - can you send me some instructions (checked the wiki and can't find anything). Note I've applied your workaround (manage mailbox permission) which has got us working....but obviously need to remove it at some point. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 10, 2022 Share Posted February 10, 2022 @nasimg in the admin tool goto Home-App-Store Service manager and click the refresh icon@NikolajYou may need to do this as well as you have IP restrictions which prevent us from performing this via API Kind Regards Link to comment Share on other sites More sharing options...
sprasad Posted February 10, 2022 Share Posted February 10, 2022 @Keith Stevenson - I have done this on our instance. Users have done a CTRL + F5 but still reporting the same issue. Link to comment Share on other sites More sharing options...
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