Gavin James - SDDC Posted February 4, 2022 Share Posted February 4, 2022 Afternoon, I've done this many times, but for some reason today I can't remember how to add a new support team to the service manager e.g. 1st line queue. I can see where I review a support team and make changes, but not where I create one. Thanks Gavin Link to comment Share on other sites More sharing options...
HHH Posted February 4, 2022 Share Posted February 4, 2022 Unless I misunderstand it's in the service. To th right in the section supporting teams. Adding the team itself is in https://admin.hornbill.com/{instance}/accounts/groups/?groupId=createteam&edit=true Link to comment Share on other sites More sharing options...
Gavin James - SDDC Posted February 4, 2022 Author Share Posted February 4, 2022 Nice one, thanks for this. this has worked! Link to comment Share on other sites More sharing options...
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