Adding a support team

[Gavin James - SDDC]

Afternoon,

I've done this many times, but for some reason today I can't remember how to add a new support team to the service manager e.g. 1st line queue.  I can see where I review a support team and make changes, but not where I create one.

 

Thanks

Gavin

[HHH]

Unless I misunderstand it's in the service. To th right in the section supporting teams.

Adding the team itself is in https://admin.hornbill.com/{instance}/accounts/groups/?groupId=createteam&edit=true

[Gavin James - SDDC]

Nice one,  thanks for this.  this has worked!