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Intermittent issue with uploading files

Stuart Torres-Catmur

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We’ve recently had some reports of support staff intermittently unable to upload files into Hornbill tickets:

When attaching a file to an Hornbill ticket email or attaching a file to a Hornbill ticket, the progress bar gets stuck and Hornbill becomes unresponsive.

In some cases, this was resolved by clearing browser cache.  In other cases, this continues to be an intermittent problem and is only overcome by frequent page refreshing.  The issue persists on Chrome, Edge and Internet Explorer.  Other internet based applications are not affected and those reporting this had stable internet connectivity at the time.

Any idea what could be causing this please?

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