Unable to load/Edit Business Process Workflow

[Mike Hillman]

I've been working on a new BPM workflow this morning - I created it from scratch, worked on it for an hour or so then saved it and closed it to pick up something else

I've come back to it and now it won't load for me to be able to edit - it just sits on the spinning Logo and Loading and never loads:

 

 

I can open other workflows with no issues.

Does anyone have any thoughts? I'm pretty much resigning myself to having to start again, but I thought I'd ask the question first

 

[Mike Hillman]

I've started again rebuilding this workflow, but I'm now getting further issues

Trying to add a node into the workflow, and the settings dialog isn't loading:

 

I've also noticed if I try to move the node around I can't click and drag it - I'm using Edge, unfortunately due to our various security requirements I don't have another browser to try and I'm in the office so don't have access to my own laptop to try on there to see if I get the same error

 

[Guest Paul Alexander]

@Mike Hillman

This isn't going to help at all, but I can just say that we're not having any problems with updating our processes, so I can only assume that it's an Edge problem - we've always used Chrome with no problems, but we have had one or two issues if people try to access things using Edge before...

I'm sure that's no help whatsoever, but just thought I'd say that we're not experiencing these problems....

[David Hall]

@Mike Hillman

I've just double checked with our cloud team to make sure there are no performance issues with your instance and all looks good there.  I've just tried editing some BPMs locally and as per @Paul Alexandercomment I can't see any issues around loading/editing/drag and drop.

Ideally as you suggest it would be good to confirm if this is an issue for anyone else in your organization to confirm if its Edge/security settings related or something else.

Regards,

Dave.

[Mike Hillman]

Thanks both

I've done a bit of tinkering - it looks like the issue may be linked to the fact that I was copying/pasting nodes over from another workflow. Rather than settings nodes up again, I tend to copy them over from other workflows where I already have them working (normally in groups of 2 or 3 where I need another workflow to take the same actions) and that's what I was doing here

As soon as I pasted in the nodes from another workflow I started getting the issues (I have done this many times previously without an issue) - I've now created the new workflow completely from scratch manually without copying nodes over from another workflow and had no issues.

I'll have a bit of a play around with them when I get home and can use my own machine, see what happens - I guess I may have to stop being lazy (or as I prefer, efficient!) and set things up from scratch rather than try and take shortcuts!

 

[David Hall]

Hi @Mike Hillman

Just as a follow up to this.. it appears the issue you experienced is directly related to the copying of an older automation node.  Following the deprecation of a number of entity flowcodes recently, the old node when copied can cause the panel not to load correctly.  I believe the issue has been corrected but when copying these older nodes its possible it may stall where it tries to load content that is no longer valid.  Reselecting the drop down options, creating the nodes from scratch or using a copy of a recently created node should continue to work correctly.

Kind Regards,

Dave