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email not updating call ?


lee mcdermott

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Hi,

Just wondered if anyone would know why when emails are being received (with the call reference in subject field it will not update the call? But this is only affecting one person which is the strange part. It works for everyone else?

 

In this instance a group of people all receive the same email (distribution group) they all clink a link to reply which puts the call ref in the subject field, so they are all replying with essentially the same email. However for one person as mentioned it is received in the inbox but does not update the call, everyone else it works for?

 

any ideas?

 

lee

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