Bulk Reassignment of Tickets on Hold

[Ben Maddams]

Hello all,

Is there a way to Bulk Reassign a lot of tickets (over 3k) to another technician if the tickets are on hold? The option isn't selectable through the cog icon when selecting these. 

Many thanks,

Ben

[Keith Stevenson]

Ben,
This would be possible via API . If you have experience with our APIs it wouldn't take long, alternativity our Success team will be able to assist. 

Kind Regards