Jump to content

Reopen if Email Received


will.good
 Share

Recommended Posts

HI,


Looking for a hand setting a request to change status if an email is received. The plan is to set the status to resolved and then if an email is received to the SR to reopen it and notify the owner but cannot seem to do this. I have tried using both suspend wait for status change and wait for request update and setting the Goto If for reopened to Hornbill Automations->Get Request Information->Status contains ( open ) OR Hornbill Automations->Wait for Request Update->outcome == success to include if the agent or customer reopens it on the portal but nothing seems to work.

 

image.thumb.png.3749bc5725cdbf65162ff6bd8eec7683.png

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...