enhancement Additional Contact - Portal Rights - Access Chat

[Martyn Houghton]

We are starting to evaluate Live Chat and as we run multiple service desk across our instance and have many varying levels of external customers. Similar to our enhancement request (below) to have the ability to restrict contacts ability to log requests, we would also like to do the same for Live Chat given that contacts have to be authenticated to access it, we would want enable this contact by contact basis. For example we would only want to provide it the main system administrators at a site, not all the users who are accessing the portal.

Cheers

Martyn

 

 

[TrevorHarris]

Hi, 

Thanks for the suggestion, we currently don't have the option to grant access to livechat to individual customers but I will raise this internally to see if this is something that can be considered

Thanks

Trevor

[Martyn Houghton]

@TrevorHarris

Thanks. with over 28,000 active contacts, I do not want to give them all access the Chat facility .

Cheers

Martyn

[Martyn Houghton]

@Gerry

Is this something that can be looked at as without the ability to control access to Chat means it not useable on a multiple service domain/desk environment, so is a blocker for us adopting.

Cheers

Martyn