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Additional Contact - Portal Rights - Access Chat

Martyn Houghton

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We are starting to evaluate Live Chat and as we run multiple service desk across our instance and have many varying levels of external customers. Similar to our enhancement request (below) to have the ability to restrict contacts ability to log requests, we would also like to do the same for Live Chat given that contacts have to be authenticated to access it, we would want enable this contact by contact basis. For example we would only want to provide it the main system administrators at a site, not all the users who are accessing the portal.





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