search Searching in Service Manager

[Jeremy]

We use tasks within requests to record things like serial numbers etc as part of our Equipment Ordering process.

We have noticed that recently when we search and use the Global Search using the 'Timeline' option this now doesn't return the results of older requests and only seems to search the summary and description's of requests rather than the whole of the timeline.

I have numerous examples of where we would expect there to be requests returned in the search results but can't seem to get the system to return these results, would this be a case of needing to re-index our instance?

[Jeremy]

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