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New Update: Service Manager (2491)

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Hello everyone,

The latest update of Service Manager (2491) has been released to live.

The change log for this update is as follows:

  • Catalog's Id is now shown as a tooltip on the catalog title in the service form.
  • The conditions in Custom Buttons now include 'Source Id', 'Source Type' and 'Customer Type'.
  • Task completion posted to timeline with a post type of "Update" rather than "Task". {PM00170603}
  • Service Portal FAQs redirect to Employee Portal. {PM00170376}
  • View requests belonging to retired services in Self Service. {PM00169999}
  • Error sending an email from a request with a suspended process. {PM00170258}
  • Enabling Preview Mode on the email tab in the request details page does not update the setting. {PM00170514}
  • Incorrect year is considered in January when using the 'Previous Month' requests list filter. {PM00170508}
  • Corrected the tooltip on the Location Type attribute in the asset type form. {PM00170440}
  • Translations are not displayed on the Site details form in the Employee Portal. {PM00170232}
  • Select a basic user when populating the 'Used By' option in 'Requests > Assets > Update *' Hornbill Automation tasks. {PM00170211}
  • Thanks 2
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