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Ideas for how to handle the absence of Authorisers?


Berto2002
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We use the sort of nodes below for authorisation but in the two cases of where an Authoriser is already on leave at the point of Activity creation or the Authoriser was present but goes away without authorising, we end-up having a manual detect/re-assign/chase workload.

Does anyone out there have a way around this; either in ensuring we only assign approval activities to present staff or to detect them going on leave and flag for exception or even re-assign?

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Hi @Berto2002

This looks like its for Change, we also have authorisers but have set a lifespan, so if there is no response the task expires.

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You can then have a decision node to deal with this, eg.  Approve if expired, Rejected or Manual action.

Nasim

 

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@nasimg that's one way around it I guess. Do you then have workflow that picks-up the expiry? What do you do then in workflow? How do you detect it was department or role A that expired so it needs another one of that team or level?

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Yes decision node picks up expired task, we set it to approve (although you could decide to reject).

Sorry about the below BPM, complicated as we have multiple organisations with different approvers.

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