HHH Posted January 5, 2022 Share Posted January 5, 2022 Which mailbox is used by the automatic email sent using "send on update with customer visibility"? Is it one we can access in our instance? Link to comment Share on other sites More sharing options...
Victor Posted January 5, 2022 Share Posted January 5, 2022 @HHH - The notification mechanism in SM as well as what notifications are using in terms of emails is documented here: https://wiki.hornbill.com/index.php?title=Service_Manager_Notification_Settings. Please let me know if this answers your query. Link to comment Share on other sites More sharing options...
HHH Posted January 5, 2022 Author Share Posted January 5, 2022 @VictorCrytal clear. Thanks Link to comment Share on other sites More sharing options...
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