HHH Posted January 5, 2022 Posted January 5, 2022 Which mailbox is used by the automatic email sent using "send on update with customer visibility"? Is it one we can access in our instance?
Victor Posted January 5, 2022 Posted January 5, 2022 @HHH - The notification mechanism in SM as well as what notifications are using in terms of emails is documented here: https://wiki.hornbill.com/index.php?title=Service_Manager_Notification_Settings. Please let me know if this answers your query.
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