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Email when call comes off hold


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19 hours ago, chriscorcoran said:

how to set the notification when a call comes off hold. I switched it off a couple of years ago and cant find it in settings

@chriscorcoran - As far as I know, there is no such functionality... You can theoretically have something in place in the workflow if you have the workflow in a continuous suspended state waiting for off hold then fire an email when and each time the workflow resumes... but that is not something I would recommend, not quite practical.

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