Emails/ Updates not appearing on logs

[Euan Coleman]

Good Morning,

We have encountered another problem this morning which we have had happen previously where we allocate an update to a log or send an email from a log and this wont show on the trail so looks like nothing has been sent however you will be able to see this in the outbox.

 

 

Above is the log example however we do come across this from time to time.

 

Thanks

Euan

[Victor]

Moving this to Service Manager section.