Feedback rating questions please

[Berto2002]

Hi,

A couple of quickies please:

1. In which table is the "Feedback Rating" for a Request Stored please? I looked on Wiki (Customer Feedback - Hornbill) and could see no reference. I thought it would be in the main Request table because it is part of the output from the Get Request Information > Request Details task
2. We had a flow put in during our implementation that was supposed to identify low ratings and flag-up to the manager. But it's flagging-up even 5-star ratings. Can you tell me if this is the correct expression?

The expression was set-up as "is in". Should it be "contains" or something else? Because I cannot find the field in the tables, I can't find it in database direct to check.

 

Thank you

Berto

[Victor]

5 hours ago, Berto2002 said:

In which table is the "Feedback Rating" for a Request Stored please

That would be the main requests table.

5 hours ago, Berto2002 said:

I thought it would be in the main Request table because it is part of the output from the Get Request Information > Request Details task

It is. It's the h_rating field. It stores a number equal with the number of stars provided in the feedback.

5 hours ago, Berto2002 said:

Can you tell me if this is the correct expression?

If you are looking to "flag" requests with a one, two or three star rating then that is a correct expression.

5 hours ago, Berto2002 said:

flagging-up even 5-star ratings

Perhaps this needs investigating then... hard to say what is happening without looking at some data.

[Alberto M]

Hi @Berto2002.

I have a workflow that handles the feedback and I'm using this as expression, and it works fine.