Scheduled Tasks

[Terry Withers]

This posting is mainly out of pure curiosity - is it possible to schedule service requests? This was available in Neolithic versions of Hornbill and the Wiki suggests it is now (Scheduled Jobs - Hornbill) but I can only personally see schedule reports. Any thoughts or ideas?   

[Victor]

@Terry Withers yes, you can make use of the https://wiki.hornbill.com/index.php/API_Scheduler. The API you are looking for on Service Requests is: https://api.hornbill.com/apps/com.hornbill.servicemanager/ServiceRequests?op=logServiceRequest

[Andy Gilbert]

@Terry Withers  this is something we would be really interested in as well. Ideally, without code or an external API call just an admin UI capability

Hi @Victor

Something similar to the scheduler in ITOM but for Service Manager would be super helpful for most customers, i would think

Could it be considered for the backlog??

thanks
Andy

[Victor]

@Andy Gilbert there are no current plans to introduce this functionality in the UI.

[Andy Gilbert]

thanks for coming back  @Victor

real shame, i think this would be of real value to many customers, especially where they are fully cloud

[James Ainsworth]

@Terry Withers based on the title of this post, you are looking for Schedule Tasks.

If you navigate to the My Activities View, which can be found either under the Home menu or from the My Activities Right Hand Popout Panel and create a new Activity, there is a schedule option available.

 

Once you select the Schedule option you are then presented with the following options.

 

Let us know if this is what you are looking for.  I know that you also mentioned scheduling the creation of a Service Request, but by definition, a service request is generally a request from a customer asking for something and not something that would typically be scheduled on a recurrence. 

 

James