Bypassing a Human Task to Avoid Mass Email

[aykut.boyraz]

Hi, 

I wanted to know if it was possible to bypass/remove/update a human task within an active BPM in order to prevent the automation to send out a mass email.

The primary focus is to prevent the email from going out, therefore if we cannot manipulate the BPM to achieve this, what else would you suggest we do?

Thanks,
Aykut

[Victor]

On 12/7/2021 at 9:20 AM, aykut.boyraz said:

a human task within an active BPM

What do you mean by "an active BPM"? Is it an instance of a workflow, one that you can find in the "Manage Executed Processes" list in BP section? Or something else?

[aykut.boyraz]

Hi @victor,

The BPM is in use, a ticket has been raised against it and I need to change it so it doesn't do what it was designed to do.. essentially, i need to break the BPM to not send the email, without cancelling the ticket.

Regards,
Aykut

[Victor]

@aykut.boyraz how many requests/BP in use are we talking about here?

[aykut.boyraz]

@victor Just 1.. 

[Victor]

@aykut.boyraz right, raise a support request please and we'll sort it out.

[aykut.boyraz]

Thank you@Victor