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Disable password reset function on the employee portal or a way to share all incidents with a large group of users


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I have been trying to find a way to allow all our users in a group to be able to view and respond to incidents on behalf of each other. 

Could anyone suggest how this can be achieved?

Barring that I have to let them log in as a single user to see requests in a certain service and they keep changing the password and then locking the account with incorrect password guesses 



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