Daniel Posted November 30, 2021 Share Posted November 30, 2021 Hi All, it looks like after the latest update Employee Portal header background image has been reverted to Hornbill one. Also, the footer shows Hornbill contact details now. Is anybody having same issue? Thanks Daniel Link to comment Share on other sites More sharing options...
samwoo Posted November 30, 2021 Share Posted November 30, 2021 I've got this too - the customization is all gone (I didn't have a background, just a colour scheme). Forgot to say that's only affecting the header section, the customization in body and the footer remains. Further investigation reveals in the Admin Tool that our customization settings remain the same, the image itself isn't set in our settings, so it seems to be hardcoded in somewhere... I can't replace this image or remove it. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 30, 2021 Share Posted November 30, 2021 Us too - all of our colour scheme and banner customisation has disappeared Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 30, 2021 Share Posted November 30, 2021 Hi All, The employee portal was updated last Wednesday. Can you please let us know when did you start seeing this issue? Also, can you confirm the issue is in the Background Image only and not in the logo? Are you using a company that is not the Primary one (see right-top corner in the screenshot)? Thank you Daniel Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 30, 2021 Share Posted November 30, 2021 Here's our settings: Link to comment Share on other sites More sharing options...
chrislord Posted November 30, 2021 Share Posted November 30, 2021 We have this issues too. No logo and background colour although set. Stock banner is presented. Also test is dark blue when should be black. Link to comment Share on other sites More sharing options...
Daniel Posted November 30, 2021 Author Share Posted November 30, 2021 Hi @Daniel Dekel, we did start seeing this today, issue is in background, logo and text in footer we are using Primary Company thanks Daniel Link to comment Share on other sites More sharing options...
samwoo Posted November 30, 2021 Share Posted November 30, 2021 28 minutes ago, Daniel Dekel said: Hi All, The employee portal was updated last Wednesday. Can you please let us know when did you start seeing this issue? Also, can you confirm the issue is in the Background Image only and not in the logo? Are you using a company that is not the Primary one (see right-top corner in the screenshot)? Thank you Daniel This issue appeared this morning for us. I had a look at the Company settings, and for all Company's in that list, the settings are exactly the same - but nowhere is that image set. Link to comment Share on other sites More sharing options...
Tracey Edwards Posted November 30, 2021 Share Posted November 30, 2021 Hi Yes this appeared in this format this morning for us. Image and colouring wrong and most importantly all the contact details and social media have reverted to Hornbill. Thanks Tracey Link to comment Share on other sites More sharing options...
samwoo Posted November 30, 2021 Share Posted November 30, 2021 47 minutes ago, Tracey Edwards said: most importantly all the contact details and social media have reverted to Hornbill. Oh gosh, I hadn't noticed that - same here. The colour scheme in the setup remains the same for us though, it's just that we don't see what we've configured. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 30, 2021 Share Posted November 30, 2021 Just to update you, we're looking at this with urgency. Will update you as we have news. Thank you, Daniel. 1 Link to comment Share on other sites More sharing options...
Emily Patrick Posted November 30, 2021 Share Posted November 30, 2021 I've tried resetting our contact details to default, and then setting it back to what we have set it to, but it's not done anything to help. Link to comment Share on other sites More sharing options...
Deen Posted November 30, 2021 Share Posted November 30, 2021 We currently have a patch available for this issue. Some downtime, possibly 10 minutes or so will be required to apply the patch and as a result it would probably be preferable to apply this later this tonight. If anyone feels however that this cannot wait please let me know. 2 Link to comment Share on other sites More sharing options...
Tracey Edwards Posted December 1, 2021 Share Posted December 1, 2021 Hi Deen Just to say all looks good this morning, Thanks Tracey Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted December 1, 2021 Share Posted December 1, 2021 Same for us - thanks. Link to comment Share on other sites More sharing options...
Deen Posted December 1, 2021 Share Posted December 1, 2021 Hi Tracey, thanks for the update. Good to hear your back up and running. Apologies for the disruption yesterday. Link to comment Share on other sites More sharing options...
samwoo Posted December 1, 2021 Share Posted December 1, 2021 All good here too - thanks Link to comment Share on other sites More sharing options...
Daniel Posted December 1, 2021 Author Share Posted December 1, 2021 Hi @Deen, all good - thank you Daniel Link to comment Share on other sites More sharing options...
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