Employee Portal header background image reverted after update

[Daniel]

Hi All,

it looks like after the latest update Employee Portal header background image has been reverted to Hornbill one. Also, the footer shows Hornbill contact details now. Is anybody having same issue?

Thanks

Daniel

[samwoo]

I've got this too - the customization is all gone (I didn't have a background, just a colour scheme). 

Forgot to say that's only affecting the header section, the customization in body and the footer remains.

Further investigation reveals in the Admin Tool that our customization settings remain the same, the image itself isn't set in our settings, so it seems to be hardcoded in somewhere... I can't replace this image or remove it.

[Guest Paul Alexander]

Us too - all of our colour scheme and banner customisation has disappeared

[Daniel Dekel]

Hi All,

The employee portal was updated last Wednesday. Can you please let us know when did you start seeing this issue?

Also, can you confirm the issue is in the Background Image only and not in the logo? 
Are you using a company that is not the Primary one (see right-top corner in the screenshot)?

Thank you

Daniel

 

[Guest Paul Alexander]

Here's our settings: 

 

[chrislord]

We have this issues too.

No logo and background colour although set. Stock banner is presented.

Also test is dark blue when should be black.

[Daniel]

Hi @Daniel Dekel,

• we did start seeing this today,
• issue is in background, logo and text in footer
• we are using Primary Company

thanks

Daniel

[samwoo]

28 minutes ago, Daniel Dekel said:

Hi All,

The employee portal was updated last Wednesday. Can you please let us know when did you start seeing this issue?

Also, can you confirm the issue is in the Background Image only and not in the logo? 
Are you using a company that is not the Primary one (see right-top corner in the screenshot)?

Thank you

Daniel

 

This issue appeared this morning for us.

I had a look at the Company settings, and for all Company's in that list, the settings are exactly the same - but nowhere is that image set.

[Tracey Edwards]

Hi Yes this appeared in this format this morning for us.  

Image and colouring wrong and most importantly all the contact details and social media have reverted to Hornbill.  

 

Thanks

Tracey

[samwoo]

47 minutes ago, Tracey Edwards said:

most importantly all the contact details and social media have reverted to Hornbill.  

Oh gosh, I hadn't noticed that - same here.  The colour scheme in the setup remains the same for us though, it's just that we don't see what we've configured.

[Daniel Dekel]

Just to update you, we're looking at this with urgency. Will update you as we have news.

Thank you,

Daniel.

[Emily Patrick]

I've tried resetting our contact details to default, and then setting it back to what we have set it to, but it's not done anything to help.  

[Deen]

We currently have a patch available for this issue.  Some downtime, possibly 10 minutes or so will be required to apply the patch and as a result it would probably be preferable to apply this later this tonight.  If anyone feels however that this cannot wait please let me know.

[Tracey Edwards]

Hi Deen

Just to say all looks good this morning,  

Thanks 

Tracey

[Guest Paul Alexander]

Same for us - thanks.

[Deen]

Hi Tracey, thanks for the update.  Good to hear your back up and running.

Apologies for the disruption yesterday.

[samwoo]

All good here too - thanks

[Daniel]

Hi @Deen,

all good - thank you

Daniel