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Send Attachments when resolving


Jeremy
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Would be possible to request an enhancement to allow us to be able to attach files from requests when resolving? Like the 'sending email' function, as currently we have to send the customer an email with the attachment etc in some jobs then go to the resolution tab and resolve with information like file send in previous email.

Any a minor gripe but it would help us in some circumstances.

Also is there any ideas of when we can send HTML responses in resolutions, so that we can use the 'Solutions' tab as it was designed?

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Have there been anymore thoughts on this, as we are getting queries about processes where we want to automatically email with attachments either as part of the BPM or in the resolution email.

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