Jeremy Posted November 17, 2021 Share Posted November 17, 2021 Would be possible to request an enhancement to allow us to be able to attach files from requests when resolving? Like the 'sending email' function, as currently we have to send the customer an email with the attachment etc in some jobs then go to the resolution tab and resolve with information like file send in previous email. Any a minor gripe but it would help us in some circumstances. Also is there any ideas of when we can send HTML responses in resolutions, so that we can use the 'Solutions' tab as it was designed? 1 Link to comment Share on other sites More sharing options...
Sam P Posted November 17, 2021 Share Posted November 17, 2021 +1 for a way to include attachments in the resolution Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 17, 2021 Share Posted November 17, 2021 +1 here for us too Link to comment Share on other sites More sharing options...
Smurfy Posted November 18, 2021 Share Posted November 18, 2021 +1 here too please Link to comment Share on other sites More sharing options...
HGrigsby Posted November 18, 2021 Share Posted November 18, 2021 +1 for me too please Link to comment Share on other sites More sharing options...
nasimg Posted January 21, 2022 Share Posted January 21, 2022 +1 here too Link to comment Share on other sites More sharing options...
Jeremy Posted August 12, 2022 Author Share Posted August 12, 2022 Have there been anymore thoughts on this, as we are getting queries about processes where we want to automatically email with attachments either as part of the BPM or in the resolution email. Link to comment Share on other sites More sharing options...
Steve Giller Posted August 12, 2022 Share Posted August 12, 2022 11 minutes ago, Jeremy said: Have there been anymore thoughts on this Current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library Link to comment Share on other sites More sharing options...
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