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Email Routing Rule affecting multiple mailboxes, not the one specified.


PeterL
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Ok so the rule expression covers all mailboxes and then the 'Mailbox' & 'Folder' is where you want the emails to end up at? If that is the case how come the rule did not move the customer service emails into the service desk deleted, instead it moved them into the customer services own deleted folder.

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@PeterL

In your rule expression you can use the 'mailbox' parameter to restrict to only triggering on a messages in a specific mailbox. For example we have the following at the front of our rules for specific mailbox.

mailbox='OPIDIS Support FusionLive' and

That should hopefully achieve the selective approach you are after.

Cheers

Martyn

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  • 1 month later...
On 11/16/2021 at 8:21 AM, PeterL said:

Any ideas on why the rule still moved the emails to CS deleted when as you say it would move to SD deleted mailbox?

@PeterL difficult to say why without looking at overall configuration and some examples.

On 11/15/2021 at 12:25 PM, Martyn Houghton said:

In your rule expression you can use the 'mailbox' parameter to restrict to only triggering on a messages in a specific mailbox

@Martyn Houghton and all.

Re: only triggering on a messages in a specific mailbox

As Steve suggested above, the routing rules do not apply for emails that are in a specific mailbox. When there is an incoming email picked up by Hornbill email service, it is first evaluated against the routing rules (assuming they are active) and then the email is routed as configured on the routing rules. This only applies on incoming emails, not the ones that are already in the mailbox.

I believe what Martyn was saying above is that the routing rule only triggers for emails intended for a specific mailbox, or in other words, emails having the "to" address as the address of the mailbox. Clarifying this is important as it defines how mail service and routing rules work overall.

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