Harry Hornbill Posted November 8, 2021 Share Posted November 8, 2021 Hello everyone, The latest update of Service Manager (2402) has been released to live.The change log for this update is as follows:NewNew Hornbill Automation 'Requests > Authorisation Decision > Clear' to clear the approved/rejected decision on a Request. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#RequestsChangeEnhanced the table 'h_itsm_request_team_assignment' with a new column called 'h_assignment_by' to record the person who performed the assignment action.Deprecated APIs have now been removed. The removed APIs are: Asset::updateAsset, AssetsBasic::updateAssetBasic, AssetsComputerPeripheral::updateAssetComputerPeripheral, AssetsComputer::updateAssetComputer, AssetsMobileDevice::updateAssetMobileDevice, AssetsNetworkDevice::updateAssetNetworkDevice, AssetsPrinter::updateAssetPrinter, AssetsSoftware::updateAssetSoftware, AssetsTelecoms::updateAssetTelecoms, Charts::smReorderCharts, Faqs::updateFaqViewCount, GenericFilter::smGetCustomFilters, Requests::getLinkedRequestsForClosure, Requests::getLinkedRequestsForResolution, Requests::guestAttachFile, Requests::guestAttachFileFromSession, Requests::guestCanViewRequest, Requests::guestGetFileAttachmentInfo, Requests::guestLogRequest, Requests::lookupCustomerEmail, Requests::smGetDetails, Requests::smGetReqDetails, Requests::updateTimeline, Services::deleteService, Services::smCreateService, Services::smSelfServiceGetService, Requests::addQuestions and RequestTimers::guestAddRequestTimer.The feature 'My Boards' in the Service Manager app has been superseded by the Board Manager app. - Click here to find out how to migrate to the Board Manager app https://wiki.hornbill.com/index.php?title=My_BoardsFixQuestions marked as mandatory are not enforced. {PM00169561}Reference field in the Requests list to cater for longer references. {PM00169456}The Resolution Timer could be incorrectly marked as breached when using the pause timer functionality on resolution. {PM00169503}Error in 'Requests > Get Request Information > Progressive Capture Answers' Hornbill Automation when the field answer contains a JSON object. {PM00169376}No loading indicator or error reporting in the assets list. {PM00169202}New asset images are not displayed within the progressive capture on the Employee Portal. {PM00169257}FAQ images are not displayed in the Knowledge Centre within the progressive capture. {PM00168972}Service drop-down in the request Global Search is not sorted alphabetically. {PM00169168} Link to comment Share on other sites More sharing options...
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