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Manually update request category


Alisha
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Hello,

In our Service Portfolio we have restricted our Request Category Level so that only certain categories are visible when logging a request.

Is there a way to manually update the category once the request has been logged to a category that wasn't initially visible please?

We don't want to make all our categories visible to our customers, but would need to categorise the request correctly after the request has been logged. I know we can update the category in the Business Process, but was wondering if we could update the category manually for older requests that were using a different Business Process.

Many thanks,
Alisha

Request Category Level.png

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