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Some users redirected to request list instead of portal


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I have an issue with a couple of users who instead of being taken to the employee portal when clicking on a link are taken to the request list.

Same link (https://service.hornbill.com/xxxxxxxxx/servicemanager} redirects a couple of users to "live.hornbill.com/xxxxxxxxxxxxxxx/servicemanager/requests" instead of "https://live.hornbill.com/xxxxxxxxxxxx/internal/home/"

so they see the request list instead of the employee portal.

Is there a setting I am missing?   It seems to be fine for most though.  




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