Some users redirected to request list instead of portal

[HGrigsby]

Hi 

I have an issue with a couple of users who instead of being taken to the employee portal when clicking on a link are taken to the request list.

Same link (https://service.hornbill.com/xxxxxxxxx/servicemanager} redirects a couple of users to "live.hornbill.com/xxxxxxxxxxxxxxx/servicemanager/requests" instead of "https://live.hornbill.com/xxxxxxxxxxxx/internal/home/"

so they see the request list instead of the employee portal.

Is there a setting I am missing?   It seems to be fine for most though.  

thanks

Helen 

 

[Victor]

@HGrigsby it is possible that those users set a different default view for themselves... probably they used the highlighted option when in request list view thus making it the default page/view for when they navigate to the instance...

[HGrigsby]

Thanks @Victor that fixed it!