IT Specialist Posted October 20, 2021 Share Posted October 20, 2021 Hello Guys, We are been faced with some of our end users who would call us in order to have their user account activated but without validating a ‘Disabled Status’ or ‘Archived Status’ on their accounts instead Hornbill reporting ‘Active User state’, this is causing some a hidden administrative overhead. Could you please point us in the right direction on where we can have a ‘feature Enabled’ or ‘tweaked’ in order to make the users in hornbill ‘Not Available’ Thanks for any help in advance. Link to comment Share on other sites More sharing options...
Hornbill Staff DR Posted October 20, 2021 Share Posted October 20, 2021 Hi IT Specialist,  thanks for your post. Hornbill User accounts are archived by setting the user "Status" to a value of "Archived". User accounts with a status of "Archived" will not shown in any user search or other user-related lists or menus.Changing the status of an individual user account The status of a Hornbill user account can be changed via Hornbill Administration > System > Users & Guest Access > Users. Find the account in question and click to view the details. The status field can be found in the location shown: The desired value can be selected from the drop down menu. Using an LDAP Import Configuration to update the status of a Hornbill User Account If you are importing and managing your Hornbill User Accounts based on the contents of your active directory, its possible to update the Hornbill User Account status via an LDAP import configuration. It will be necessary to create a new LDAP Import configuration specifically for this purpose. This is done in Hornbill Administration > System > Data > Data Import Configurations The documentation relating to LDAP import configurations can be found here: https://wiki.hornbill.com/index.php?title=LDAP_User_Import The key information which should be considered is: It will be necessary to define a DSN and LDAP filter query to identify the user objects which must have their corresponding Hornbill user account status set to "Archived". In the User Options tab, the "Status" should be enabled ("Update Only" is typical but this will depend on what other LDAP imports are operating). The value should be set to "Archived". All other User Options can be set to "No Action". I'd suggest taking time to digest the LDAP Import wiki page, particularly the "Testing Overview" section. Should you prefer, if your organisation has a Success Plan you may have available credits which you could could draw upon and have one-to-one guidance from a Product Specialist. Alternatively, Hornbill Expert Services could also be procured. I hope that helps, Dan  Link to comment Share on other sites More sharing options...
IT Specialist Posted October 21, 2021 Author Share Posted October 21, 2021 Brilliant Dan, I'll give this a go and get back to you see if it works. Thank you for this advise Link to comment Share on other sites More sharing options...
IT Specialist Posted October 22, 2021 Author Share Posted October 22, 2021 Hello Dan, Thank you for your active interest in trying to resolve this issue for us. Further clarification on what we're trying to achieve 1) We need an Automated way of 'Archiving Users' off of Hornbill along with the LDAP synchronisation as there are multiple users who are classed as Leavers on our 'Active Directory=AD' under the Disabled OU. This is especially useful when a user is 'Marked as Disabled' in AD, we need that Status of user referenced on Hornbill database. 2) To clear out back log of 'Unarchived Users' currently in Hornbill Database. Thank you for your patience on these questions, this will reduce administrative overheads as we have over 8000 Active Users on our Foundation Trust' here at Royalsurrey County hospital. Regards, Anthony Balogun Link to comment Share on other sites More sharing options...
Steve Giller Posted October 22, 2021 Share Posted October 22, 2021 @IT Specialist If the Users to be archived are all in the Disabled OU, you can exclude that OU from the main User Import, and then run a second Import on just the Disabled OU to mark all of those Users as Archived (and perform any other actions deemed necessary.) Link to comment Share on other sites More sharing options...
IT Specialist Posted October 22, 2021 Author Share Posted October 22, 2021 Thank you very much on this advise Steve. I'll give this advise a go on Monday, to realise if our desired goal has been archived. Much appreciated Steve. Regards Anthony Balogun Link to comment Share on other sites More sharing options...
IT Specialist Posted November 12, 2021 Author Share Posted November 12, 2021 My apologies for the late response. In order to import a newly create LDAP connection to the 'Disabled OU' we need to find out the impact of running the Hornbill utility on the current LDAP connection to our Active Directory. 1) How would this utility affect the current connect to our Live LDAP connection as we do not want the live connection to LDAP to be affected 2) If we were to run backup recovery to a previous state of our Hornbill configuration settings how can we proceed to ensure we backup the configuration settings. 3) How do we generate apikey 4) Would the new LDAP connection to 'Disabled OU' run in addition to running the current live connection for hornbill users Any help you can renther will serve us a great dividend in resolving our issues Link to comment Share on other sites More sharing options...
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