RobW Posted October 19, 2021 Share Posted October 19, 2021 Apologies for another question which probably has a fairly straightforward answer (I'm just stumped as inherited a Hornbill system with very little handover and not been able to work this one out myself from the wiki / videos / other processes in place). I hate posting these as am unable to return the favour.......hopefully one day though. Our joiners process really needs some work so have put together a new progressive capture which works however have been working on the updated business process and keep getting the error below which looks like it's when the business process gets to the human task stage. I have ensured there is Hornbill automation node prior to the human task as per https://community.hornbill.com/topic/16535-error-business-process/ but clearly missed something while the owner is set very early in the business process. I've compared this to a similar section of the change business process and it looks pretty much the same - the main difference in the working business process and my failing one is that the the Get Request Info prior to the human task node in the working process displays the Output params in the format "&[global["flowcode"]["owner"]]" while in my failing process they all display as "&[global["flowcoderefs"]["getReqInformation"]["owner"]]". Thanks! Rob Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 19, 2021 Share Posted October 19, 2021 Hi Rob, Thanks for your post. When it comes to task assignment and ownership you need to make sure that the user ID is used and not the user name. When using the outputs from a Get Request Details automation, you should see one of the outcome variables listed as Owner (For Tasks). This is the one that you want to use for assignments and/or task ownership. You should be able to edit any of the broken BPM using the Manage Executed Processes tool. I hope that helps. 1 Link to comment Share on other sites More sharing options...
RobW Posted November 4, 2021 Author Share Posted November 4, 2021 Hi @James Ainsworth - thanks for the tip and apologies for the slow response! Thanks to your advice I've managed to get that bit working so we're closer to having a much improved joiner process while I suspect I know a bit more about Hornbill through trial and error (mostly error in my case.......). Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 4, 2021 Share Posted November 4, 2021 Hi Rob, Thanks for posting back. Great to hear that this is now working. Link to comment Share on other sites More sharing options...
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