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Team email notifications


Smurfy
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Hi 

I have some teams who want to be emailed when a job is assigned to their team and some teams who don't. I have found the settings to turn notifications on for assignment but this seems to be a all or nothing.
Is there a way I can bespoke this for individual teams? If not can it be added as an enchantment please.

Thanks

Laura

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I thought this was something team members enabled if they wanted it

a. Please go to your analyst profile settings (top right of Service Manager).
b. Click on the Cog Wheel - then select "Notifications" and find Service Manager App options at the
bottom of the page.
c. Enable email in the second row, which is the email option for Assignment (Team Notification)

image.png.e156ad9f126d824fcdc6345fb6e0b974.png

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I found that on another post but I don't get that view so assumed it was an old one and things had changed.

I cant put a screen shot on as our security blocks me but this is what I get under settings and notifications.

I have no "service manager app" :(

 

Notification Type Is Enabled   Desktop
Activity Stream and Timeline
Post  
Comment  
Comment Change  
Like  
Unlike  
Wall
Follower Change  
Workspace
Member Change  
Owner Change  
Delete  
Document
Follower Change  
Status Change  
Owner Change  
Lock  
Share  
Update  
Conversation
Participant Change  
Start  
Post  
Task
Assign  
Reminder  
Email
New  

 

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@Smurfy the following wiki page should hopeful help - https://wiki.hornbill.com/index.php?title=Service_Manager_Notification_Settings

Essentially the notification settings are global by default, but if you wish to enable them per agent then there is a system setting to enable, and once enabled each agent will see the Service Manager notification options on their profile and be able to set their preference.

guest.app.requests.notification.allowUserDefinedNotificationType

Please take note of the considerations detailed in the wiki page before enabling the above setting

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