CI Description - can we switch it on/off or change how it looks?

[Guest Paul Alexander]

Hi

In catalogues on the Employee Portal, the description now pops up (when did this happen?!?!?) which I think is a great idea, but we'd like to switch it off for now and make sure that all of our descriptions make sense!! Is this possible please?

Also, is there a way of changing the font style settings for these items please? Or will that need to be done in the each catalogue item? 

 

 

thanks

[Daniel Dekel]

Hi @Paul Alexander,

It was introduced in our last build (1514) a month ago. The reason was because we were not showing the description before because if it was too long it was showing it all and that looked very bad. Now we show a "more..." option. 

There is no option to customize or to hide the description unless you remove it from the actual service request itself.

Remember this is the same description shown in the list of service requests in the service view. In that other view (Service) the description would be cropped if there isn't enough space as here but shown in a tooltip when hovering over it.

Regards,

Daniel.

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[Guest Paul Alexander]

Hi @Daniel Dekel

Thanks for that....I realised that it was the same description as was shown on the service view - it's never been quite so prominent before though, so now that it IS very obvious we need to make sure they're all worded properly!

 

thanks

[Alisha]

Hi @Daniel Dekel,

We also have the same issue. Is it possible to make the description field non-mandatory so we can have the option of not having any text please? We are using links for our Catalog Items so we don't need to have a description.

Many thanks,
Alisha