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Some users can't access using the 'service.hornbill.com/instancename' link


Paul Alexander
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Since updating our SAML SSO details earlier in the week we've had quite a few people having trouble accessing the employee portal using old links in documents which are pointing to the old 'service.hornbill.com' URL.

I'm updating links to 'live.hornbill.com' as I find them, but apparently there are a lot of documents out there with this old link in, and I was wondering if anyone knows of any reason why we'd be getting these problems?

This is the error we're getting:

image.png.534d704c88a962bdf394823426bfca48.png

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@Paul Alexander can you have a look or ask the network guys to check the URLs for the Azure app set for Hornbill service? Perhaps one of those URLs is incorrect and would need an update...

I am saying the above based on the troubleshooting document from MS: https://docs.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts70001-app-not-found-in-directory

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