Some users can't access using the 'service.hornbill.com/instancename' link

[Guest Paul Alexander]

Since updating our SAML SSO details earlier in the week we've had quite a few people having trouble accessing the employee portal using old links in documents which are pointing to the old 'service.hornbill.com' URL.

I'm updating links to 'live.hornbill.com' as I find them, but apparently there are a lot of documents out there with this old link in, and I was wondering if anyone knows of any reason why we'd be getting these problems?

This is the error we're getting:

[Victor]

@Paul Alexander looks like you are using Azure as IdP (correct me if I am wrong). If so, do you have an Azure app for Hornbill service portal?

[Guest Paul Alexander]

Hi @Victor

Yes we're using Azure, and yes we do have an app for the service portal.

According to our network guys this has all been updated the same as the live and admin apps.

[Victor]

@Paul Alexander can you have a look or ask the network guys to check the URLs for the Azure app set for Hornbill service? Perhaps one of those URLs is incorrect and would need an update...

I am saying the above based on the troubleshooting document from MS: https://docs.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts70001-app-not-found-in-directory