Jump to content

Error when closing Tickets which have not been moved to Board


Daniella R. Goral
 Share

Recommended Posts

We create a Board where tickets, whose SLA is close to being missed, will be moved for visibility. We have the configuration set to Get Card Information, and then Remove Card from Board. This works as designed for all ticket which are moved to the Board. 

However, for all other tickets, we are now receiving Failure Errors. How do we set our BPM to Remove a card only if it Exists on the Board?

 

image.png.c6b38f3cc1bc7edf5432aca52715905a.png

image.png

image.png

Link to comment
Share on other sites

Hi Daniella,

You may need to add a decision node after the Get Card Info.  The Get Card Info has an outcome of success or failure.  It will be successful if it finds the card and is able to get the info.  If it can't find the card, the outcome if set to failure.  If the outcome is set to success you can then branch to the Hornbill Automation to remove from the board.

image.png

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...