Daniella R. Goral Posted October 1, 2021 Share Posted October 1, 2021 We create a Board where tickets, whose SLA is close to being missed, will be moved for visibility. We have the configuration set to Get Card Information, and then Remove Card from Board. This works as designed for all ticket which are moved to the Board. However, for all other tickets, we are now receiving Failure Errors. How do we set our BPM to Remove a card only if it Exists on the Board? Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 4, 2021 Share Posted October 4, 2021 Hi Daniella, You may need to add a decision node after the Get Card Info. The Get Card Info has an outcome of success or failure. It will be successful if it finds the card and is able to get the info. If it can't find the card, the outcome if set to failure. If the outcome is set to success you can then branch to the Hornbill Automation to remove from the board. Link to comment Share on other sites More sharing options...
Daniella R. Goral Posted October 5, 2021 Author Share Posted October 5, 2021 Thank you. I edited the expression to get the Card ID number = is set and that worked. Link to comment Share on other sites More sharing options...
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