Users with read only access

[lee mcdermott]

Hi,

 

Is it possible to give some one read only access to hornbill, so they can view incidents, service requests and change requests?

Would you need to create a new role and assign that role to them?

Ive created a role with the below permissions but wondered if I need to also assign any database rights or system rights or is the below sufficient?

There is a View column in Database rights so wondered if I need to select view for any options in here?

 

thanks

lee

[Victor]

1 hour ago, lee mcdermott said:

wondered if I need to also assign any database rights or system rights or is the below sufficient?

Should be sufficient... however it depends on how the custom role was created. If it was creates as a "new" role, then one would also need to allocate the appropriate DB rights, something that is not that very easy/straightforward to do... if the role is created as a "copy" of an existing standard role (e.g. Incident Management User) then one would only need to worry about the correct application rights to achieve what is needed (R/O view) and should not be needed to make any changes of configuration on DB rights.

[lee mcdermott]

@Victor

 

thanks victor. it was created as a new role.

so i may start again and do a copy of an existing role and see how that goes.

 

thanks

lee