Mark (ESC) Posted September 22, 2021 Share Posted September 22, 2021 I just went to run a report, adhoc one, so went to Home > Applications > Service Manager > Reports Little bit of a worry, the image below is what I am now seeing. Is this a temporary issue ? {{appStrings[key+'$'+set] || default}} Advice please. Link to comment Share on other sites More sharing options...
Steve Giller Posted September 22, 2021 Share Posted September 22, 2021 I'm not seeing that issue on my test Instance. If it persists after clearing the Browser cache, can you check whether going directly to the page with https://admin.hornbill.com/[INSTANCE_NAME]/app/com.hornbill.servicemanager/reporting/ lets you access the reports, please? Link to comment Share on other sites More sharing options...
Mark (ESC) Posted September 22, 2021 Author Share Posted September 22, 2021 @Steve Giller Thank you. The url worked, but have discovered an error message. Your SSO SAML Metadata Configuration needs to be updated, this can be done from the SSO Profiles page. Please see here for more details Followed the link and reading now. Link to comment Share on other sites More sharing options...
Victor Posted September 22, 2021 Share Posted September 22, 2021 @Mark (ESC) that is not an error message, it is a notification... 1 Link to comment Share on other sites More sharing options...
Alisha Posted September 22, 2021 Share Posted September 22, 2021 59 minutes ago, Victor said: @Mark (ESC) that is not an error message, it is a notification... @Victor Please could you let me know when we need to update the SSO SAML Metadata Configuration by? We were also seeing the appStrings... text but it has disappeared now. Link to comment Share on other sites More sharing options...
Mark (ESC) Posted September 23, 2021 Author Share Posted September 23, 2021 Reports page is now working correctly, the page is now displaying our reports. We did nothing to resolve this, so something must have resolved itself overnight. @Alisha The SSO SAML we will update over the weekend when the service desk is closed. The SSO SAML banner is now appearing on the admin home page , whereas before we only noticed it when going to the reports page. Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted September 23, 2021 Share Posted September 23, 2021 we had the same issues yesterday as you @Mark (ESC) endless weird bugs in the system since the banner appeared... Link to comment Share on other sites More sharing options...
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