AmyW Posted September 22, 2021 Share Posted September 22, 2021 We have a team in Hornbill that gets assigned requests where they don't know who should have the request and then they are reviewed and moved on. For training purposes we would like to know who to get a report of who is assigning the requests to this particular team. I have tried to create a report and I can identify the requests that have been assigned to that team using the table "H_itsm_request_team_assignment" however I cannot seem to find a field or table that can tell me who actually assigned it to the team in the first place. It is logged on our timeline of that request, is anyone able to help me? 1 Link to comment Share on other sites More sharing options...
RIchard Horton Posted September 22, 2021 Share Posted September 22, 2021 I'm also interested in being able to see more detail on the request timeline and trying to work out what I need to be picking up for that Link to comment Share on other sites More sharing options...
Emily Patrick Posted October 15, 2021 Share Posted October 15, 2021 This could be something that might help with a report I will be looking at generating soon too. I will have a look at what I can work out, using what Amy has mentioned above as a starting point Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now