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Live Portal not working???


Josh Bridgens
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Hi @Josh Bridgens

It's working fine for me, however I have seen this when the PCF isn't active - after updating the PCF it always needs to be both saved and activated before it can be used (saved and activated in the admin portal). Usually this is the reason for the spinning logo when trying to access a PCF from the agent or self service portals.

 

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@Josh Bridgens if it's all PCFs on the self service then there's something bigger going on - firstly have you tried it as a different user and / or on a different browser?

Secondly could you confirm in the admin portal -> applications -> service manager that you are currently on version 2341?

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@Josh Bridgens,

The issue was due to a deleted file still being referenced when you clicked on a Catalog to raise a request.

An automatic has already been rolled out. Could you please clear your browser cache, logout / login, and try again?

Instructions on clearing cache in the Chrome browser: https://support.google.com/googleplay/answer/32050?hl=en-GB&co=GENIE.Platform%3DDesktop 

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