IMPORTANT! Priority based Service Levels will no longer function after 31st October 2021

[David Hall]

All,

This is an important message on how to ensure that your processes continue to run smoothly after 31/10/2021. The priority-based Service Levels (i.e. the configuration in the Service Levels tab shown below on the service portfolio view) will no longer be functional from this date, all service levels/targets will now need to be handled via the Service Level Agreements tab.  If you do not see the service levels tab or the red notice then there is no action to be taken.

See more on this and on how to migrate here
Hornbill How To: Transition to the new Service Level Agreement functionality - Hornbill