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Query regarding multiple domains using one Hornbill ITOM server


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Hello Team,

Apologies if this question has occurred before, but we have multiple AD domains, and it looks like there may be need to expand our Hornbill ITOM AD automation capabilities to multiple domains.

Is it possible assuming firewall access etc is configured to allow this to happen, to have one Hornbill ITOM Server integrating with multiple domains?

Or do we need to have an ITOM server per domain? We'd need to be run AD automations in these domains.

 

Many Thanks

Adam

 

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Hi @Adam Toms, Thank you for your post.  There should be no issue using a SIS to access multiple domains as long as the domain that the SIS sits in is trusted by the other domains.  If that is not the case then you would need to install a new sis within each un-trusted domain.

 

Regards

Ricky

 

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@Adam Toms, CORRECTION:  The domains do not require a Trust between them for SIS to deploy and execute automations, as long as the Jobs are configured with the relevant Accounts for the target devices.

Apologies for the mis leading information, wrote that statement without thinking :)

Ricky

 

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