Alisha Posted March 5, 2021 Share Posted March 5, 2021 Hello, In the Request List view, we'd like to be able to see which requests have other requests linked to it. Would it be possible to add a column that just shows a count of the number of requests that are linked to a request please? Many thanks, Alisha 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 9, 2021 Share Posted March 9, 2021 Hi Alisha, Thanks for your post. Getting counts for individual requests for a particular field has the potential for a lot of processing being required to show this on the list. Are you looking to highlight the impact on a request? For example, this problem has x requests linked to it so it must have a high impact? Link to comment Share on other sites More sharing options...
Alisha Posted March 10, 2021 Author Share Posted March 10, 2021 Hi @James Ainsworth, We'd like to see, at a glance, if a request is linked to a 'Parent' request, instead of having to go into each request in a queue to check. Many thanks, Alisha Link to comment Share on other sites More sharing options...
Berto2002 Posted September 6, 2021 Share Posted September 6, 2021 Requirement: My Service Desk have asked for a column in the Request List view to show them the linked Requests for any given Request. An example case: In a Major or High Priority Incident with 50 Incidents logged to various Teams/Owners, to find quickly out which of them have already been linked to the MI master Incident and which have not; without having to open all 100 Requests that morning and clicking the Link feature to check. A less useful requirement: If we cannot include this list, I thought even a flag of "Linked?" with a Yes/No would be a little bit useful; or perhaps a "number of Linked Requests" column? Ideas: Is there a cunning way of a back-end process reacting to a Linked Request action by 'injecting' a RequestID to a given custom field on each Request that is Linked to another? And then the Request List could have the custom field column listed... I guess someone will suggest a report but that's the the dynamic view that we're after; unless that report can be dynamically displayed at a linkable URL, for example? Any thoughts appreciated 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted September 6, 2021 Share Posted September 6, 2021 @Berto2002 I've merged your post with an existing thread for this suggestion. Link to comment Share on other sites More sharing options...
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