IMPORTANT! Deprecated APIs will be removed on 1st October 2021

[Guest Ehsan]

All,

This is an important message that contains information on how to ensure the Service Manager application continues to run smoothly after 1st October.

In January 2018, the APIs listed below were deprecated from the Service Manager application. We encourage our customers to review integrations with Hornbill to confirm that these APIs are no longer in use.

• Asset -> updateAsset (https://api.hornbill.com/apps/com.hornbill.servicemanager/Asset?op=updateAsset)
• AssetsBasic -> updateAssetBasic (https://api.hornbill.com/apps/com.hornbill.servicemanager/AssetsBasic?op=updateAssetBasic)
• AssetsComputer -> updateAssetComputer (https://api.hornbill.com/apps/com.hornbill.servicemanager/AssetsComputer?op=updateAssetComputer)
• AssetsComputerPeripheral -> updateAssetComputerPeripheral (https://api.hornbill.com/apps/com.hornbill.servicemanager/AssetsComputerPeripheral?op=updateAssetComputerPeripheral)
• AssetsMobileDevice -> updateAssetMobileDevice (https://api.hornbill.com/apps/com.hornbill.servicemanager/AssetsMobileDevice?op=updateAssetMobileDevice)
• AssetsNetworkDevice -> updateAssetNetworkDevice (https://api.hornbill.com/apps/com.hornbill.servicemanager/AssetsNetworkDevice?op=updateAssetNetworkDevice)
• AssetsPrinter -> updateAssetPrinter (https://api.hornbill.com/apps/com.hornbill.servicemanager/AssetsPrinter?op=updateAssetPrinter)
• AssetsSoftware -> updateAssetSoftware (https://api.hornbill.com/apps/com.hornbill.servicemanager/AssetsSoftware?op=updateAssetSoftware)
• AssetsTelecoms -> updateAssetTelecoms (https://api.hornbill.com/apps/com.hornbill.servicemanager/AssetsTelecoms?op=updateAssetTelecoms)
• Charts -> smReorderCharts (https://api.hornbill.com/apps/com.hornbill.servicemanager/Charts?op=smReorderCharts)
• Faqs -> updateFaqViewCount (https://api.hornbill.com/apps/com.hornbill.servicemanager/Faqs?op=updateFaqViewCount)
• GenericFilter -> smGetCustomFilters (https://api.hornbill.com/apps/com.hornbill.servicemanager/GenericFilter?op=smGetCustomFilters)
• Requests -> getLinkedRequestsForClosure (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=getLinkedRequestsForClosure)
• Requests -> getLinkedRequestsForResolution (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=getLinkedRequestsForResolution)
• Requests -> guestAttachFile (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=guestAttachFile)
• Requests -> guestAttachFileFromSession (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=guestAttachFileFromSession)
• Requests -> guestCanViewRequest (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=guestCanViewRequest)
• Requests -> guestGetFileAttachmentInfo (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=guestGetFileAttachmentInfo)
• Requests -> guestLogRequest (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=guestLogRequest)
• Requests -> lookupCustomerEmail (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=lookupCustomerEmail)
• Requests -> smGetDetails (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=smGetDetails)
• Requests -> smGetReqDetails (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=smGetReqDetails)
• Requests -> updateTimeline (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=updateTimeline)
• Services -> deleteService (https://api.hornbill.com/apps/com.hornbill.servicemanager/Services?op=deleteService)
• Services -> smCreateService (https://api.hornbill.com/apps/com.hornbill.servicemanager/Services?op=smCreateService)
• Services::smSelfServiceGetService (https://api.hornbill.com/apps/com.hornbill.servicemanager/Services?op=smSelfServiceGetService)

Kind regards,

Application Development

[Guest Ehsan]

All,

With the 1st October approaching, this is a gentle reminder to request for integrations with Hornbill to be reviewed to confirm that deprecated APIs are not in use.

Kind regards,

Application Development