Service ID and Catalogue ID

[RIchard Horton]

I'm wanting to identify the Service ID and Catalogue ID [to put in a script that is triggering a BPM from outside Service Manager]. I was anticipating that this would be under Service Portfolio against Details or Config but I can't see anything appropriate - the ID's seem to be numbers from the working example I'm looking at. Can you point me in the right direction ? 

Thanks

Richard

[Martyn Houghton]

@RIchard Horton

The Service ID you can get from the URL when viewing the Service from the Service Portfolio. For example below, our Z Test Service is Service ID of 245.

 

Catalog ID are not as easy as they are not apparent in the GUI or the URL's like the Service ID. I tend to use Database Direct in the Admin tool to query the h_itsm_service_catalog table to obtain the value from the h_request_catalog_id.

Cheers

Martyn

[Steven Boardman]

@RIchard Horton there is also a way of getting the catalog ID's and Services through the employee portal UI.

If you navigate to a specific service, you will see the catalog options (assuming they are visible on the portal)

If you click on each one, it will open the relevant progressive capture form and in the URL bar you will see both the service ID and Catalog ID as below:

https://live.hornbill.com/rhdemo/catalog/new-service-request/com.hornbill.servicemanager/5/325/

Where 5 is the Service ID and 325 is the Catalog ID

[RIchard Horton]

Thanks Both. That's helpful

I've now got the Service ID, but we aren't using progressive capture so I don't have that option, and when I look in Database Direct for some reason it isn't showing all of our catalogue services when I execute the query. So, I'm still not quite there on the Catalog ID.

 

Richard

[Martyn Houghton]

@RIchard Horton

Database direct by default will only show you the first 25 records, unless you increase the number of rows to return in the drop down. That could be why you cannot see all of your catalog entries.

Cheers

Martyn

[RIchard Horton]

I had spotted that, but for some reason unknown to me services that are live and as far as I can see from the Portfolio in the Catalogue don't appear in that list. 

Thanks

Richard

[Berto2002]

Enhancement Request: Catalog Item ID should be shown in the Service Portfolio. It's just a minor thing but useful for the dev backlog.

[James Ainsworth]

Hi @Berto2002

I can't say when this was added, but there is now a tool tip when you mouse over the title of the Request Catalog Item that shows the ID.  Hope this helps.