Self Service Portal - No longer able to log out

[Ann-MarieHolloway]

Good Morning,

We've received a query from a user who states she is unable to log out of the self service portal for Service Manager.

Had a quick look myself and indeed, when I select Logout it automatically logs me back in again.  The latest update at 

doesn't mention anything about auto login so I'm wondering if this is a 'feature' or if there is an issue with logging out.

Many Thanks 

[TrevorHarris]

Hi @Ann-MarieHolloway,

Do you have SAML login setup for your instance?  I think the logout is probably redirecting back to the identity provider after logout and then that is automatically logging you back in, will have a look to see how we can handle this better

Thanks

Trevor

[Ann-MarieHolloway]

Hi @TrevorHarris

We do have SAML so thank you for the clarification.

We have let the user know it's a useful feature so she can access her tickets faster